Legal Documents

Creckex Privacy Policy — Your Data Is Safe With Us

Here's a clear explanation of what information you provide on Creckex, how it's collected, where it's stored, and how it's kept secure.

Last Updated: January 2026
Your Privacy Is Our Priority

Creckex will never sell your personal information to third parties. Your data is completely safe with us.

Welcome to Creckex. We believe the foundation of a trustworthy platform is protecting its members' data. In this Privacy Policy, we clearly explain what information Creckex collects, why we collect it, where it is stored, and how it is kept secure.

By using the Creckex platform, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team at any time — we're always ready to help.

1 Introduction & Scope

This Privacy Policy applies to all users of the Creckex website and mobile platform. When you register, log in, place a bet, or use any of our services, certain information is naturally shared with us.

Creckex's Privacy Policy is built in line with international data protection standards. We ensure your personal information is used only for legitimate purposes and that no unauthorized party can ever access it.

In summary: Creckex does not sell or rent your data. It is used solely to improve our services and maintain security.

2 What Information We Collect

Creckex collects your information in several ways. The table below gives a clear breakdown of each:

Data Type How It's Collected Purpose
Name, email, phone number Registration Form Account Management
Date of Birth Registration Form Age Verification (18+)
Identity Documents KYC Verification Process Identity Verification
Payment Method Information Deposit/Withdrawal Transaction Processing
IP address, browser Automatically Security & Fraud Prevention
Gaming History Platform Activity Service Improvement & Responsible Gaming
Location Data From Device/IP Compliance with Regional Restrictions

We only collect information that is necessary to provide our services. Requesting unnecessary or excessive data goes against our policy.

3 How Your Information Is Used

Creckex uses the information it collects for the following purposes:

  • To create and manage your account.
  • To process deposits and withdrawals.
  • To verify age and identity and meet KYC requirements.
  • To prevent fraud, money laundering, and other illegal activities.
  • To provide customer support services.
  • To inform you about promotional offers and bonuses (where you have given your consent).
  • To promote responsible gaming and detect problematic behavior.
  • To improve platform performance and user experience.
  • To meet legal obligations.

You can opt out of marketing communications at any time by contacting support or using the unsubscribe link in any email.

4 Cookie Policy

Creckex uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to analyze site usage and improve our services.
  • Functional Cookies: Remembers your preferred language and settings.
  • Marketing Cookies: Used to show ads based on your interests. You can turn this off at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that doing so may affect certain features of the platform.

5 Sharing Information with Third Parties

Creckex does not sell your personal information to any third parties. However, limited data may be shared in certain specific circumstances:

  • Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
  • KYC Partners: With trusted verification services for identity verification purposes.
  • Law Enforcement: Where required by legal obligation or court order.
  • Security Specialists: To prevent fraud and protect against cyberattacks.

All parties we share data with are required to adhere to strict confidentiality agreements. Creckex ensures these partners follow the same privacy standards we uphold.

6 Data Security Measures

Creckex uses industry-standard technology and practices to keep your information secure. Our security infrastructure is regularly tested and updated.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Two-Factor Verification: Two-Factor Authentication (2FA) available for account login.
  • Regular security audits: Regular audits conducted by third-party experts.
  • Restricted Access: Only authorized Creckex staff can access your data, and only when necessary.
  • No Payment Data Storage: Your card or mobile banking details are never stored on our servers.

If you notice any suspicious activity on your account, immediately support@creckex.wsto let us know.

7 Data Retention Period

Creckex retains your data for as long as it is needed. Data is kept while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

  • Active account data: retained for as long as the account remains active.
  • Transaction records: 5 years (as required by financial regulations).
  • KYC documents: minimum 5 years after account closure.
  • Logs and security data: 2 years.
  • Customer support conversations: 3 years.

After the specified period, data is securely deleted or anonymized so individuals can no longer be identified.

8 Your Rights

As a Creckex member, you have certain important rights over your own data:

  • Right to Access: You can request to see what information we hold about you.
  • Right to Rectification: You may request that any inaccurate information be corrected.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: You may request that we stop using your data for specific purposes.
  • Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.
  • Data Portability: You can receive your data in a standard, portable format.

To exercise this right, support@creckex.wsto email us. We will do our best to respond within 30 business days.

9 Minor Protection

Creckex is intended for individuals aged 18 and over only. We do not knowingly collect personal information from minors.

If a parent or guardian believes their child has created a Creckex account, please contact our support team immediately. We will promptly close the account and delete any information collected.

Use parental control software on your device to keep minors away from gaming, and make sure your account password is kept private.

10 Privacy Policy Updates

Creckex may update this Privacy Policy as needed. For any major changes, members will be notified in advance via email or an on-platform notice.

Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly.

11 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

  • Email: support@creckex.ws
  • Live Chat: Log in to the platform and chat with us directly.
  • Support hours: 24 hours a day, 7 days a week.

We take all data privacy concerns seriously and aim to respond within 7 business days.

How Secure Is Your Data at Creckex

Steps We Take to Protect Your Privacy

End-to-End Encryption

Every transaction and data transfer is protected with 256-bit SSL encryption — no hacker can intercept your information in transit.

No Data Sales

Creckex will never sell your personal information or share it with third-party advertisers — that's our commitment.

Limited Access

Only authorized personnel can access data, and only the information relevant to their role. Role-based access control is enforced throughout.

Regular Security Audits

Independent security experts conduct regular audits of Creckex systems. Any vulnerabilities identified are addressed promptly.

2-Step Verification

Enable Two-Factor Authentication and add an extra layer of security to your account.

In Your Control

You can view, update, or request deletion of your data at any time.

Safe & Trusted

Join Creckex — Your Privacy Is 100% Protected

You've read our Privacy Policy — now get started with confidence. Register on Creckex and enjoy the best gaming experience in Bangladesh.

  • Your Data Is Never Sold
  • SSL Secured
  • 24/7 Bangla Support
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